Department: Information Technology
Location: West Des Moines
Category: Information Technology
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Title:               Director, Information Technology
Department:    Information Technology
Reports to:      Chief Financial Officer
The director of information technology role is to provide vision and leadership for developing and implementing information technology initiatives. The director of information technology directs the planning and implementation of enterprise IT systems in support of business operations in order to improve cost effectiveness, service quality, and business development. This individual is responsible for all aspects of the organization’s information technology and systems.
Job Duties and Responsibilities
·         Participate in strategic and operational governance processes of the business organization as a member of the senior management team.
·         Lead IT strategic and operational planning to achieve business goals by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future IT systems across the organization.
·         Develop and maintain an appropriate IT organizational structure that supports the needs of the business.
·         Establish IT departmental goals, objectives, and operating procedures.
·         Act as an advocate for the organization’s IT vision via regular written and in-person communications with the organization’s executives, department heads, and end users.
·         Identify opportunities for the appropriate and cost-effective investment of financial resources in IT systems and resources, including staffing, sourcing, purchasing, and in-house development.
·         Assess and communicate risks associated with IT investments.
·         Develop, track, and control the information technology annual operating and capital budgets.
·         Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
·         Coordinate and facilitate consultation with stakeholders to define business and systems requirements for new technology implementations.
·         Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance.
·         Ensure IT system operation adheres to applicable laws and regulations.
·         Establish lines of control for current and proposed information systems.
·         Define and communicate corporate plans, policies, and standards for the organization for acquiring, implementing, and operating IT systems.
·         Direct development and execution of an enterprise-wide disaster recovery and business continuity plan.
·         Approve, prioritize, and control projects and the project portfolio as they relate to the selection, acquisition, development, and installation of major information systems.
·         Review hardware and software acquisition and maintenance contracts and pursue master agreements to capitalize on economies of scale.
·         Assess and make recommendations on the improvement or re-engineering of the IT organization.
·         Keep current with trends and issues in the IT industry, including current technologies and prices. Advise, counsel, and educate executives and management on their competitive or financial impact.
·         Promote and oversee strategic relationships between internal IT resources and external entities, including government, vendors, and partner organizations.
·         Supervise recruitment, development, retention, and organization of all IT staff in accordance with corporate budgetary objectives and personnel policies.
·         Formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies.
·         Manage IT department operational and strategic planning, including business requirements, project planning, and organizing and negotiating the allocation of resources.
·         Where necessary, re-engineer applications support to ensure it aligns with business processes, tactical planning, and strategic vision.
·         Define and communicate project milestones, service level agreements, and resource allocation to executive team, department leads, support staff, and end users.
·         Develop and review budgets for and from IT department divisions and ensure they comply with stated goals, guidelines, and objectives.
·         Review performance of IT systems to determine operating costs, productivity levels, and upgrade requirements.
·         Benchmark, analyze, report on, and make recommendations for the improvement of the IT infrastructure and IT systems.
·         Develop bid requirements for all hardware and software upgrades, reviews submitted bids for compliance with stated requirements, and makes the appropriate award.
·         Authorize and oversee the deployment, monitoring, maintenance, development, and support of all hardware and software based on department needs.
·         Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
·         Direct research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts.
·         Oversee provision of end-user services, including help desk and technical support services.
·         Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
·         Oversee negotiation and administration of vendor, outsourcer, and consultant contracts and service agreements.
·         Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
·         Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.
Special Requirements
·         Bachelor’s degree in information technology or computer science required. Industry recognized certifications desired.
·         10 years’ minimum experience managing and/or directing an IT operation, real estate industry experience a plus.
·         Considerable knowledge of business theory, business processes, management, budgeting, and business office operations.
·         Understanding of fiber WAN, Ethernet, VOIP, GIS and Internet protocols and related VPN, switch/router/module design and support in a multi-protocol network.
·         Substantial exposure to data processing, server platforms, enterprise software applications, cloud systems, and virtualization.
·         Good understanding of computer systems characteristics, features, and integration capabilities. Ability to design and implement new fiber network and electronics solutions in support of sales efforts and responsive to customer requirements.
·         Experience with designing and implementing “best practice” end-to-end customer installation processes and procedures.
·         Strong understanding and skills/experience in Microsoft Servers (Windows, MSSQL), Local and Wide Area Networks.
·         Sales engineering support, project cost estimates, network design and ability to oversee management of low voltage construction contractors.
·         Experience with mobile device applications such as iPhones and Android.
·         Identify strategic initiatives to improve customer service and financial performance
·         Prepare and communicate weekly/monthly management/board reports
·         Oversee and manage internal and external data center operations
·         Manage network capacity planning (owned and third-party circuit) and implementation efforts.
·         Proven experience in IT planning, organization, and development.
·         Excellent understanding of project management principles.
·         Superior understanding of the organization’s goals and objectives.
·         Demonstrated ability to apply IT in solving business problems.
·         In-depth knowledge of applicable laws and regulations as they relate to IT.
·         Strong understanding of human resource management principles, practices, and procedures.
·         Proven leadership ability.
·         Ability to set and manage priorities judiciously.
·         Excellent written and oral communication skills.
·         Excellent interpersonal skills.
·         Strong negotiating skills.
·         Ability to present ideas in business-friendly and user-friendly language.
·         Exceptionally self-motivated and directed.
·         Keen attention to detail.
·         Superior analytical, evaluative, and problem-solving abilities.
·         Ability to motivate in a team-oriented, collaborative environment.
Work Conditions
·         On-call availability.
·         Sitting for extended periods of time.
·         Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computing equipment.

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