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Maintenance Supervisor

Position Title
Maintenance Supervisor
Property Management
Reports To
Director, Commercial Property Management
West Des Moines, IA

Duties and Responsibilities

  1. Responsible for maintaining and supporting the on-call schedule, the frequency of which is one week every six to eight weeks.  However, this position is ultimately on call 24 hours per day, seven days a week.


  2. Works with property managers to manage/coordinate overall operations/maintenance of the entire portfolio.


  3. Supervises and provides direction to vendors and contractors. 


  4. Initiates recommendations for appropriate operational policies and procedures as they relate to effective and efficient property operations including those for staff, contracted services, and contractors.


  5. Oversees inventory of tools and equipment.


  6. Directly responsible for maintaining a preventative maintenance program within the confines of annual budgets.


  7. Handles emergencies, major problems or issues of major consequence affecting the portfolio including fire, flash flooding, property damage, snow removal, and other tasks as necessary. 


  8. Coordinates inspections and works with maintenance staff to ensure inspections are passed on initial inspection.


  9. Diagnoses maintenance and repair issues and performs maintenance and repair work in a timely and professional manner.


  10. Assures all service requests are completed.  Accurately documents work performed on service requests, including parts and returns to senior property manager on a weekly basis.  Follows up on completed and incomplete service requests to ensure satisfaction. 


Special Requirements

  • Minimum five years’ experience in commercial property management emphasizing maintenance management including first-hand experience with capital construction and/or property maintenance.
  • First Class Engineer’s license required.
  • Microsoft Office skills including Word, Excel, Outlook required.
  • Ability to perform maintenance and repairs including but not limited to lifting heavy objects, operating hand tools, climbing ladders, and kneeling to clean out drains.
  • Strong leadership and team building skills.
  • Excellent organization skills with strong ability to multitask.
  • Good negotiating and communication skills, ability to be proactive and react quickly when situations arise, and ability to converse with customers, clients and vendors.
  • Valid driver’s license, a clean driving record, and ability to travel to property sites while on call, during emergencies, or for regular inspections.